Quality Assurance Engineer, XR/VR Device - USDS

XR/VR Device QA team helps us set the gold standard for VR/AR software. We oversee everything from the core OS to the developer ecosystem, leveraging innovative automation to ensure top-tier quality and efficiency. We are looking for like-minded engineers passionate about XR and ready to conquer the complexities of OS-level testing. Let’s build the future of virtual reality together!



Responsibilities

- Accurately interpret "Voice of the Customer" (VoC) from various channels. Perform tagging, clustering, and trend analysis to prioritize issues based on volume, severity, and business impact.

- Reproduce issues based on user leads, perform log extraction/analysis, and translate vague feedback into high-quality, actionable bug reports for engineering teams.

- Drive the end-to-end resolution process within defined SLAs. Coordinate with upstream and downstream stakeholders for root cause analysis (RCA) and issue characterization, ensuring timely updates are relayed back to users via CS.

- Generate periodic quality analysis reports and maintain data dashboards to provide visibility into user-reported trends and systemic quality gap