Operations Manager, Bureau of Finance, Administration and Services

Job Description

Due to existing promotional lists, open only to DOHMH employees who are either permanent Administrative Manager – Non-Managerial from M1/M2 L2-1002C or permanent Administrative Staff Analyst or – Non-Managerial from M1/M2 L2-1002C AND Open to candidates who are permanent Health Services Manager - Non-Managerial L2.

The Bureau of Finance, Administration, and Services (BFAS) oversees human resources, finance, contracts, procurement, operations, facilities, travel, and all other administrative matters for the Center of Community Health and Wellness (CHECW) and its 600+ staff.

As Operations Manager, the selected candidate will have oversight responsibility for the following duties and responsibilities:

- Execute daily supervision of the effective building operations and maintenance for 600+ staff in 12 physical buildings citywide, in support of the management of CHECW’s operations and facilities portfolio.

- Facilitate intra-bureau/divisional communications, address and track emergent issues, organize routine maintenance, and collaborate with CHECW’s 8 bureaus, and the Bureau of Operations, the Bureau of Facilities, Planning and Administrative Services, the Bureau of Finance, the Bureau of Transportation, and the Bureau of Network Technology and Telecommunications, on special projects and improvements.

- Collaborate with the Bureau of Facilities, Planning and Administrative Services, and Bureau of Network Technology and Telecommunications to oversee space planning and routine division reorganization request.

- Forge partnerships with counterparts in CHECW’s Bureau of Finance, Administration and Services on efficient and streamlined service delivery for CHECW bureaus.

- Review, compile and disseminate divisional requests for inventory to BFAS Finance team, (including items needed for fleet maintenance, general office supplies, and furniture, and protection equipment,) and work with vendors as needed.

- Provide high-level managerial support and oversight of CHECW’s fleet vehicles and associated responsibilities, including facilitating enrollment into LENs program, tracking care and maintenance schedules, DOT permit issuance, notifying vehicle operators of impending deadlines for mandatory driving courses, trip logs, tax documentation, etc.; and work with the Transportation Unit to address violations, services, inspections, and accidents.

- Liaise with Bureau of Network Technology and Telecommunications to support IT purchases and exchanges, special IT projects, and address connectivity concerns.

- Liaise with Agency counterparts in Facilities and Operations to address needs related to physical spaces, fleet, supplies, services, and other operational issues.

- Partner with staff at various levels within and across divisions to solve problems and improve communications, reporting practices, response times, and overall operational capacity.

- Develop and manage tracking systems and surveys to streamline reporting and request processes across the division.

- Maintain operational guidance documents; advise programs and leadership of standard procedures, current policy, and/or available systems available for routine processes and decision making.

- Create tracking systems and surveys to streamline reporting and request processes across the division.

- Analyze gathered data to evaluate workflows and deliver efficient services across the division.

- Performs other operations-related tasks, duties, and responsibilities as assigned by the Director of Operations.

- In the absence of the Director of Operations, this role will serve as the Acting Director of Operations in planning, directing, coordinating, and overseeing all programmatic and administrative functions on behalf of BFAS.

Preferred Skills:
Ability to manage multiple priorities and competing demands in high-paced environment while maintaining professionalism.
Ability to manage multiple tasks simultaneously and meet tight deadlines.
Ability to effectively communicate with staff across all agency levels.
Excellent verbal and written communications skills.
Knowledge and experience of facilities and operations functions and task within a city agency.
Must be responsive, possess effective people skills, and build and maintain effective working relationships across programs and with employees at all levels.
Strong organizational, analytical, and problem-solving skills.
Ability to demonstrate a professional, positive attitude and work ethic.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit