ITSM and ServiceNow Delivery Manager

Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (Wisconsin), Jacksonville (Florida) & Atlanta (Georgia).

2: Current and future sponsorship are not available for this position

About the Team:

• Service Now platform support for internal and client usage

• ITSM workflows, process development and enhancements

What you will be doing:

• Govern strategic direction, design, maintenance and support of  ServiceNow

• Lead and mentor ServiceNow development and support teams.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Oversee day-to-day operations of ServiceNow platform and ITSM processes.

• Act as the primary point of contact for business stakeholders regarding ServiceNow and ITSM services.

• Collaborate with cross-functional teams to align service delivery with business objectives

• Communicate performance metrics, service health, and improvement plans to leadership

What you will need:

• 8+ years in IT Service Management or Service Delivery roles.

• 5+ years of experience managing ServiceNow platform and ITSM processes.

• Proven track record of leading technical and operational teams.

• Strong knowledge of ITIL framework and best practices.

• Expertise in ServiceNow administration and development.

• Excellent leadership, communication, and stakeholder management skills.

• Ability to manage multiple priorities in a fast-paced environment.

Added Bonus if you have:

• ITIL Certification

• PMP or equivalent Project Management Certification

• Knowledge of FIS products and services a plus but not required

• Knowledge of the Financial Industry welcome

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (Wisconsin), Jacksonville (Florida) & Atlanta (Georgia).

2: Current and future sponsorship are not available for this position

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

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