Principal ITSM Platform, Enterprise Solutions

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.

Job Description

Position Overview

Invenergy is seeking a forward-thinking and experienced Principal ITSM Platform to own the strategic direction, roadmap, and operational stewardship of our enterprise IT Service Management (ITSM) platform. This role will lead the evolution of ITSM capabilities, drive standardization and automation across IT service delivery, and ensure alignment with our broader digital strategy. As a key member of the Enterprise Platforms team, the ITSM Platform Lead will partner with Service Delivery, IT Operations, Cybersecurity, and business-facing technology teams to advance IT process maturity, enable seamless service experiences, and support continuous improvement.

Responsibilities

Platform Strategy & Ownership 

• Define and maintain the strategic roadmap for the ITSM platform (e.g., ServiceNow or equivalent), aligned with enterprise IT and business goals. 

• Ensure the ITSM platform supports evolving needs in incident, change, problem, request, asset, and knowledge management. 

• Champion platform scalability, modular expansion, and integration with broader enterprise tools (e.g., CMDB, automation, observability, cloud services). 

Governance & Process Enablement 

• Serve as process owner or sponsor for key ITSM processes; guide process design, implementation, and continuous improvement efforts. 

• Establish and enforce platform governance structures, standards, and data integrity practices. 

• Collaborate with internal audit, security, and compliance teams to ensure platform meets regulatory and policy requirements. 

Platform Development & Delivery 

• Lead configuration, enhancement, and lifecycle planning for ITSM modules and workflows. 

• Partner with IT service owners, product managers, and engineering teams to prioritize and implement roadmap items. 

• Manage platform change and release processes to minimize disruption and ensure quality. 

Cross-Functional Leadership & Enablement 

• Engage with functional teams to ensure platform capabilities meet user needs and deliver business value. 

• Drive training, adoption, and communication strategies for new ITSM capabilities and enhancements. 

• Facilitate stakeholder alignment through regular engagement, performance reporting, and governance meetings. 

Innovation & Continuous Improvement 

• Identify opportunities for automation, AI/ML integration, and self-service capabilities within the ITSM ecosystem. 

• Monitor platform KPIs and service metrics to drive improvements in service performance, responsiveness, and user satisfaction. 

• Benchmark platform performance and maturity against industry standards (e.g., ITIL, COBIT, ISO 20000). 

Minimum Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field. 

• 8+ years of