Student Manager - Poly Escapes (Recreational Sports)

Definition and Purpose

Under the supervision of the Coordinator - Outdoor Recreation, the Student Manager – Poly Escapes (Recreational Sports) is responsible for managing the Poly Escapes Rental Center Front Line Services (FLS) as well as the ASI Poly Escapes Climbing Park. This position supervises a staff of 15 to 35 and works closely with the recreational sports leadership team. This position requires effective communication with staff and participants regarding programs, services, policies, and emergency response.

In order to maximize the student manager’s personal development and ensure that their experience with ASI is broad based, they will be assigned additional responsibilities beyond their specific program or staff area.

ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally, they will work productively as individuals and in groups while communicating effectively.

Requirements

Educational Requirements and Qualifying Experience

• Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units.
• Exhibit a developed sense of critical thinking, conflict management and problem-solving skills.
• Ability to efficiently manage multiple tasks simultaneously.
• Ability to stay focused while working in a high-volume, fast pace environment.
• Ability to be flexible and adapt to change.
• Ability to work cooperatively with others or independently, as the situation requires.
• Ability to empathize and connect with others in an appropriate manner.
• Ability to handle confidential information according to ASI policies and procedures.
• Excellent oral and written communication skills.
• Confidence to take risks and explore new ideas.
• Display a high level of attention to detail.
• Experience in developing and conducting assessments, reports and analyzing results.
• Confidence to supervisor peers.
• Knowledge of Windows based computer systems (Microsoft Office).
• Awareness of safety/risk-management procedures.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.
• Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.

Supervisory Responsibilities

• Supervise, schedule, and manage daily operations for staff of 15 to 35 student employees.
• Train employees in essential duties, customer service and risk management.
• Initiate and/or manage staff coaching, discipline and feedback for staff area.
• Participate in leadership development training with immediate supervisor and student manager leadership team.
• Complete weekly administrative duties, including but not limited to service requests, developing agendas, and conducting regular staff meetings.

Essential Duties and Responsibilities

• Abide by and enforce all ASI and campus security regulations regarding confidential and private information.
• Effectively manage applicable internal and external communication outlets.
• Ensure all area manuals, procedures and resources are accurate and easily available to staff.
• Display awareness of all ASI and staff area policies; enforce policies as necessary.
• Maintain the integrity of the ASI philosophy and brand.
• Produce regular reports, reviews, and assessments of staff area.
• Exhibit punctuality and dependability by maintaining a consistent work schedule.
• Serve as an information source of Recreational Sports and ASI programs and services.
• Maintain professionalism in the workplace including but not limited to attire, behavior, and language.
• Maintain familiarity with emergency response protocol.
• Attend all meetings, workshops, and retreats.
• Provide quality customer service to all staff and customers.
• Maintain a positive work environment though interaction with staff, peers, and superiors.
• Demonstrate understanding of effective and efficient resource management.
• Demonstrate understanding and competency of specific technological resources used by staff area.

Specific Requirements

• Genuine interest in outdoor recreation and education.
• Current American Red Cross certification in the following: Adult CPR, AED, and First Aid is required within 30 days of hire, training provided by ASI.
• Must have a genuine