Customer Solutions Representative - Collector - Jacksonville, FL - Starting September 2025

General information

Career area Collections Work Location(s) 12850 W Gran Bay Pkwy, FL Remote? No Ref # 20017 Posted Date 06-24-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

If you are skilled at customer service and love to help people and find solutions, this may be a great fit for you! You'll be helping our customers while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally team member, you'll be contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency and helping customers bring their accounts current by negotiating payment arrangements. We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance, negotiating, and selling skills to ensure collection routines are consistent and based on industry best practices.

* Training Class starts - September 2nd, 2025
* Compensation - $23/hour + Monthly Incentives
* Hybrid Work Environment - (3 days In-Office & 2 days Remote)

Work Schedule:

* 8am - 5pm Monday through Friday
* 12pm - 9pm one day per week
* 8am - 12pm one Saturday per month

#LI-Hybrid

The Work Itself

* Work closely with clients to understand their reason for delinquency and current financial situation to gain commitments for past due payments
* Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency
* Document all accounts accurately, clear