TikTok creator experience operation - Customer Services Direction

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the Team

We are a team responsible for the full chain of operations for TikTok creators on TikTok. By joining us, you will provide various tangible services from basic to advanced for creators who produce high-quality content on TikTok, increase their willingness and experience to operate on TikTok, and truly observe the changes your efforts bring to creators. Ultimately, we will build TikTok into a future-oriented content platform.



Responsibilities

1. Responsible for the response rate, satisfaction rate, and resolution rate of TikTok creators in customer service scenarios; deeply analyze the inbound consultation needs of creators in customer service scenarios, and determine promotion strategies.

2. Communicate and cooperate across departments to optimize the existing customer service experience process, jointly formulate strategies with the local team, and ensure the implementation of strategies.

3. Establish a cooperation mechanism between the product team and the customer service team to ensure that product-related changes can be synchronized to the customer service team in a timely manner.

4. Promote the optimization of product issues in high-frequency consultation scenarios, reduce negative feedback from creators on TikTok through promoting product capability building.