Sr. Customer Success Technical Advisor

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.  TrendMicro.com

Location: The ideal candidate will be located in Las Colinas, Texas or Remote.   

Position Summary:   

The Senior Customer Success Technical Advisor is a strategic, technically skilled post-sales expert responsible for driving deep adoption, credit consumption, and continuous value realization across the customer’s licensed capabilities.  

Customer Success Technical Advisors partner closely with customers to accelerate their maturity across Trend Micro’s Vision One platform, helping them adopt the right capabilities, operationalize best practices, and achieve measurable security outcomes. They act as the customer’s technical guide throughout the lifecycle, removing friction, aligning platform capabilities to business goals, and ensuring investments translate into real, ongoing value.  

This role works with a smaller group of assigned customers, enabling highly consultative, outcome-oriented engagements that elevate customer satisfaction, retention, and expansion.  

Responsibilities:   

Customer Value and Adoption Leadership  

• Drive adoption of the customer’s licensed Vision One capabilities and ensure customers fully utilize what they have purchased.  

• Develop and execute capability-specific adoption plans that move customers up the maturity curve.  

• Analyze customer usage and consumption telemetry to identify adoption gaps, blockers, and high-impact opportunities.  

• Translate platform capabilities into customer-specific use cases and outcomes.  

• Guide customers through the “Activate, Adopt, Integrate, Realize Value” journey.  

Strategic Customer Guidance  

• Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.  

• Lead regular adoption reviews, value discussions, and roadmap conversations.  

• Deliver proactive recommendations based on configuration posture, exposure findings, and usage patterns.  

• Help customers operationalize Vision One capabilities within their environment and workflows.  

Optimizing the Customer Experience  

• Partner with Customer Success Engineers and Engineering to eliminate blockers and ensure a smooth product experience.  

• Monitor customer health indicators and proactively address risks that may affect adoption or retention.  

• Guide customers on best practices for configuration, integration, and execution of platform features.  

Cross-Functional Collaboration  

• Work closely with Solution Engineers to help customers explore additional outcomes and prepare for advanced use cases.  

• Collaborate with Solution Architects to support customers pursuing high-complexity or cross-domain adoption