Senior Manager, Membership

Description

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. 

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. 

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions: 

• Health, Vision, Dental Benefits
• 401K Plan and company match
• Employee Assistance Program 
• Generous Paid Time Off 
• Company provided Life Insurance & Short-Term Disability 
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• Life Style Spending Account
• Education Assistance
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com, Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Team Member Lunches
• New Modern Office with Indoor/Outdoor Meeting Spaces

Requirements

Job Title: Senior Manager, Membership
Department: Powder Haven

Status: FT Year Round Salary

Reporting To: Director of Member Services

Position Overview

The Senior Manager of Membership is the primary architect of the member experience and the guardian of the club’s brand voice. This role owns the entire membership lifecycle, from initial onboarding and community integration to renewals and long-term retention. You will govern the membership structure, lead complex communication strategies, and ensure data integrity within the CRM to drive revenue growth and member satisfaction.

As a key representative on the Senior Leadership team, you will work cross functionally with Real Estate, Concierge, Marketing, IT, HOA, Finance, Mountain Operations to provide an unparalleled level of service to our "Neighbors" (members) and prospects.  

The ideal candidate is a Big-Hearted Champion who is not only a communications expert but also an outdoor enthusiast who is comfortable on the slopes and familiar with our landscape.

Key Responsibilities

Strategic Membership Governance

• Structural Oversight: Manage and refine membership tiers, policies, locker programs, and governance structures. This person is the expert on all Membership documents.  
• Lifecycle Management: Manage the Club’s onboarding of new members, resales, upgrades, and locker programs to ensure a seamless community integration. 
• Data & Trend Analysis: Maintain absolute CRM accuracy and analyze engagement trends to provide insights for strategic decision-making and revenue growth.
• Recording and Administering: All membership changes, exceptions, and entitlements

Communications & Brand Voice

• Strategy & Execution: Collaborate with the Communications team to ensure appropriate member-facing communication strategy and execution while protecting the brand voice.
• Governance Translation: Translate complex board and governance decisions into "member friendly" language to ensure c