Senior Product Manager - Real-Time Communications

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. 8x8 CPaaS provides a cloud-based infrastructure and platform to integrate real-time communications capabilities including SMS, chat apps, voice, and video calls into applications, websites, and workflows, using APIs. With 8x8 CPaaS, organizations around the world have successfully unified omnichannel customer communications to optimize their customer experience. Learn more on our company website at <a href="http://www.8x8.com/">www.8x8.com</a> and follow our pages on <a href="https://www.linkedin.com/company/8x8/">LinkedIn</a>, <a href="https://twitter.com/8x8">Twitter</a> and <a href="https://www.facebook.com/8x8Inc/">Facebook</a>.<br/>We are seeking a highly skilled and experienced Senior Product Manager to join our growing CPaaS product team, focusing on Real-Time Communications (RTC). The successful candidate will be responsible for managing a diverse portfolio of voice and video products, targeting enterprise customers and developers. If you have a strong technical background, a passion for creating outstanding developer experiences, and a proven track record in delivering B2B products, we would love to hear from you. <h3>Responsibilities</h3> <ul> <li>Develop and execute product roadmaps in collaboration with engineering teams, applying Agile principles for efficient project management.</li><li>Define product requirements, oversee testing, and create comprehensive documentation for voice and video products, including programmable voice, call masking, voice messaging, IVR, voice over IP, and video interaction.</li><li>Collaborate with go-to-market teams such as sales, solutions engineering, and marketing to provide sales enablement, develop impactful demos, and create a wide range of product materials.</li><li>Partner with technical operations and carrier relationship management teams to optimize support processes, customer onboarding, provisioning, and connectivity.</li><li>Work closely with other 8x8 teams, including contact center and unified communications, to ensure seamless integration and leveraging of shared resources.</li><li>Provide strategic leadership for your product portfolio, driving roadmap development and offering guidance to other product managers to foster growth and best practices.</li><li>Engage with internal and external customer groups to gather feedback, explore usage, and integrate insights into the roadmap.</li><li>Aid sales and finance teams in defining pricing and implementing billing processes for existing and upcoming products.</li></ul> <h3>Qualifications</h3> <ul> <li>Engineering/Computer Science degree; MBA is an asset.</li><li>Strong relevant experience in product management, with a focus on B2B products or a related field.</li><li>Strong knowledge of API usage, technical documentation, and tutorial creation.</li><li>Familiarity with database systems, system architecture and REST API Knowledge of RTC technologies such as SIP PSTN, WebRTC, and VOIP.</li><li>Experience using or building API/SDK products marketed to a developer/enterprise audience.</li><li>Experience working in software development following Agile methodologies.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and presentation skills with the ability to engage with customers and external stakeholders</li><li>Entrepreneurial, quick-thinker able to understand technical problems and plan solutions.</li><li>Strong sense of ownership and accountability.</li></ul>8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the <a href="https://www.uscis.gov/e-verify/employees">E-Verify program</a>.View the Participant Poster in <a href="https://support.8x8.com/downloads/get/3364">English</a> | <a href="https://support.8x8.com/downloads/get/3365">Español</a>.View the Right to Work Poster in <a href="https://support.8x8.com/downloads/get/3366">English</a> | <a href="https://support.8x8.com/downloads/get/3368">Español</a>. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  <a href="https://support.8x8.com/downloads/get/3638">Learn more</a> or email us at <a href="mailto:careers@8x8.com?subject=Reasonable%20Accomodation">careers@8x8.com</a> (Include “Reasonable Accommodation” in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found <a href="https://www.8x8.com/uk/job-applicant-privacy-notice">here</a>.