Principal, Program Manager - Agile

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your role:

Ingram Micro is seeking experienced program management professionals who can leverage their experience to lead teams with a lean-agile mindset. They must be a quick learner and love challenging themselves to constantly raise the bar.  This opportunity requires strong problem-solving skills, an aptitude for team collaboration and open communication as they deliver efficient, well-designed, and tested software for a positive user experience.  Innovative thinking and well-designed products with an emphasis on performance are a necessity to give our customers the best experience possible.

The Sr. Program Manager, Agile Team will be establishing and executing all aspects of the program management function for the large-scale, complex Global Digital team. This includes a portfolio of medium-large sized projects that are delivered across the Ingram global landscape. The Sr. Program Manager will effectively lead the engineering team to deliver solutions that involve a combination of the following attributes: large-scale program investments, multiple project teams, multiple technology disciplines, global or multiple region geographic deliveries, geographically disbursed delivery teams, and/or the highest-level technical complexity. The program management function includes, but is not limited to: Program Leadership, Planning & Administration, and Execution Integration. This position must have a mastery of both program and project management methods, and proven prior experience working on a variety of digital programs/projects to succeed within the high-paced environment of Ingram Micro’s Global Digital team.  It is expected that the result of this position will be the delivery of an efficient and effective solution or series of solutions resulting in a competitive advantage for the company. A program is defined as a solution delivery team that is made up of multiple project teams all focused on delivering a single solution whose scope is large. 

What you bring to the role:

• A Bachelor's degree in Science or Engineering, or a related technical field is required.
• Preferred: an MBA (or equivalent) from a top-tier institution or equivalent business experience.
• 8+ years of demonstrated experience in combined program and project management delivery.

• Strong people leadership capabilities. Ability to develop and grow a project team that is skilled and motivated to deliver against commitments. 
• Relationship management experience within an enterprise globally, among executives, customers, and staff; as well as externally with vendors and business partners as required.
• Experience implementing enterprise-level software applications
• Experience leading large cross-function teams and driving consensus among colleagues; the ability to lead, motivate, influence, and drive results in a highly matrixed environment is essential.
• Ability to motivate colleagues to peak performance and establish credibility with key decision-makers.
• Experience in evaluating a broad range of internal and external factors when solving problems and making decisions; prioritizes team efforts to support critical, business growth-driven initiatives
• Complex problem resolution and ability to merge diverse technology agendas into a cohesive, integrated digital and eCommerce solution by influencing key technology resources. 
• Ability to conduct and interpret qualitative and quantitative analysis and problem-solving skills and show independent judgment and creative problem-solving techniques in a highly complex environment. 
• Establish relevant and comprehensive program performance-related metrics that highlight, not only the overall health of the project
• Collaborate with internal and external teams to maintain alignment toward program milestones.
• Drive process improvement to increase team efficiency. Curate internal training content and process documentation to keep teams aligned on standard operating procedures, guardrails, and best practices.
• Handling aspects of t