Identity & Office 365 Analyst

Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,158.00 per month to $8,944.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Information Technology Consultant - Career

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Identity and Office 365 Analyst is a critical role within the Information Technology Services (ITS) department at Cal State East Bay, responsible for managing and supporting the identity lifecycle, access controls, and Office 365 services for students, faculty, and staff. This position ensures the efficient operation, integration, and security of identity management systems, along with the administration of Office 365 tools, to enable a seamless user experience across the campus. The ideal candidate will have experience with Microsoft Azure AD, identity management, and Office 365 environments in a higher education or similar organizational setting.

Working under general supervision and direction, this position is responsible for ensuring effective operation of the Identity and Office 365 environments, using monitoring tools and system utilities, as well as performing operational processes required for the continued availability of ITS services.

Responsibilities 

Identity Management:

• Manage user lifecycle processes, including account creation, modification, deactivation, and access provisioning across multiple systems (e.g., Active Directory, Azure AD, Office 365).
• Support Single Sign-On (SSO) solutions and multi-factor authentication (MFA) for university systems to enhance security and user convenience.
• Perform user role management and ensure correct access to resources in accordance with university policies and security requirements.
• Coordinate identity federation between internal systems and third-party applications for seamless access.
• Troubleshoot and resolve identity-related issues, ensuring minimal disruption to faculty, staff, and student services.

Office 365 Administration:

• Administer and support Office 365 suite of applications, including Exchange Online, SharePoint Online, OneDrive, Teams, and others.
• Configure and maintain user mailboxes, SharePoint sites, and OneDrive storage as needed.
• Manage license assignments, including auditing license usage and ensuring optimal license distribution across the institution.
• Assist with troubleshooting and resolving issues related to Office 365, including email routing, collaboration tools, and syncing.
• Support integration of Office 365 applications with other institutional systems as required.

Security & Compliance:

• Assist in the implementation and monitoring of identity and access management policies, including compliance with FERPA, HIPAA, and other regulatory requirements in the higher education context.
• Work with the security team to ensure that appropriate access controls are implemented and maintained in Office 365 and identity management systems.
• Conduct periodic audits of user access and permissions across systems to ensure that user roles and privileges