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Job Description:

The Operations Supervisor is a shop floor leadership role at our Baltimore MD Point Blvd facility, overseeing a fleet of approximately 903 units and a team of approximately 18 employees across one shift. Reporting to the Senior Manager of Operations, this role is a return to a full shop supervisor function, responsible for all shift-level operations including technician management, workflow coordination, quality, safety, asset maintenance, and customer relationship management. This is also a development role intended to prepare high-performing incumbents for advancement into an Operations Manager position.

Your Team

You will join a team of two other shift supervisors (1st and 2nd shift) and manage the following direct reports on your shift:

• 2 Operations Management Trainees (OMTs), one per shift
• 12 Technicians
• 4 Technician Trainees

Schedule & Compensation

• Schedule: Monday–Friday, 8:00 AM–4:30 PM
• Base Salary: $65,000 annually
• Incentive: Management Incentive Plan (MIP) eligibility

Essential Functions

Workflow Management

• Lead work analysis, planning, scheduling, and technician assignments across the shift
• Conduct shift and shop meetings; review and approve Repair Orders (ROs)
• Triage unscheduled customer drive-ins; communicate vehicle status and work assignments
• Conduct regular yard checks to ensure proper work scheduling and prioritization
• Ensure all warranty policies and procedures are executed correctly

Labor Management

• Provide day-to-day leadership, training, and development to all assigned personnel
• Conduct performance management processes for all direct reports
• Support cross-functional coverage and backup needs within the shop

Customer Management

• Manage customer relationships, including issue resolution, satisfaction, and vehicle uptime
• Execute PM scheduling communications, breakdown updates, and vehicle status follow-up
• Conduct customer visits as required by the Customer Care Plan

Asset Management

• Direct team in maintaining location appearance and 65 standards across all relevant shop areas
• Evaluate and recommend tooling and equipment requirements
• Assist in managing vehicle specifications and the vehicle in-service/out-service process
• Ensure all vehicles have required specifications in SAM
• Manage parts inventory in accordance with policies and procedures

Quality Management

• Perform quality inspections on PMs and repairs; conduct In Process Reviews of non-PM work
• Perform breakdown root cause analysis and implement corrective actions; escalate to Technical Assistance Center as needed
• Ensure cleanliness and quality of repair for all maintained vehicles
• Work with the Service Manager to ensure technicians are properly trained and TOPS plan is prioritized based on breakdown, rework, and running cost trends
• Maintain control and visibility over shop floor activities to ensure proper root cause diagnosis and optimize parts/component yield
• Support development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
• Maintain all required documentation to meet local, state, federal, and customer requirements
• Ensure employee compliance with all Safety and EPA regulations

Financial Management

• Ensure the shift delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction
• Manage cost controls related to the maintenance operations budget and location P&L
• Execute maintenance initiatives to attain or exceed specified financial targets
• Oversee payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
• Manage the customer bill-back process, including identification, review, and approval of bill-back opportunities
• Ensure proper documentation and reporting of re-billable activity
• Maintain data integrity in the Shop Management Online system

Qualifications

• H.S. diploma/GED required

• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

• Bachelor's degree preferred or 1-3 years or more e