Director of Program & Product Management

Aeroflow Health – Director of Program & Product Management

Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients.

We are equally passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can  be one of the nation’s top employers.  As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make a meaningful impact every day.

The Opportunity

Aeroflow’s Technology organization is seeking a Director of Program & Product Management to lead our Technical Product Management organization and Program Management Office. Reporting to the Chief Technology Officer, this Director will serve on the Technology leadership team and connect business units, product teams, shared technology services, and executive leadership.

We think of this function as our mycelium network: the connective tissue through which priorities, context, decisions, risks, and resources move across the organization. This leader will strengthen that network so Aeroflow selects the right work, delivers it predictably, and demonstrates measurable business value without adding unnecessary bureaucracy.

• Technical Product Managers translate business strategy and customer needs into prioritized roadmaps and backlogs.
• The PMO coordinates delivery across product teams, shared services, vendors, and strategic initiatives.
• Repeatable governance makes ownership, readiness, dependencies, and risk visible.
• Clear reporting and performance measures show the value and health of Technology delivery.

Your Primary Responsibilities

We are currently seeking a Director of Program & Product Management to:

• Lead, develop, and hold accountable Aeroflow’s Technical Product Management and Program Management Office teams.
• Build and continuously improve the operating model connecting business units, product teams, Engineering, shared services, and executive leadership.
• Establish consistent portfolio intake, prioritization, planning, capacity alignment, dependency management, and outcome-review practices.
• Ensure Technical Product Managers preserve business context while translating priorities into clear product outcomes, roadmaps, and executable backlogs.
• Ensure the appropriate stakeholders participate throughout design and delivery, including Business Operations, UX, Engineering, Architecture, QA, Security, Privacy, Compliance, Legal, HR, Learning and Development, Finance, and Data.
• Implement repeatable, risk-based delivery phase gates with clear entry and exit criteria, required evidence, approval owners, and documented sign-off from discovery through operational transition.
• Lead cross-functional programs with clear outcomes, accountable sponsors, realistic estimates, milestones, dependencies, risks, decision rights, and operational owners.
• Establish consistent product, project, program, and portfolio reporting for Business Unit leadership and the Executive Leadership Team, with objective health definitions and escalation thresholds.
• Improve estimation quality, capacity forecasting, delivery predictability, and commitment management; surface performance issues and resource conflicts early.
• Define KPIs that demonstrate business value and delivery health, including outcomes, adoption, time to value, forecast accuracy, predictability, quality, rework, and post-release stability.
• Build a culture of ownership, candid communication, early escalation, disciplined execution, and continuous improvement.
• Maintain knowledge of and comply with applicable laws, regulations, and company policies.
• Treat compliance as a condition of employment and an element of job performance.
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Skills for Success

• Systems thinking and the ability to connect strategy, people, process, technology, and risk.
• Strong product judgment, program leadership, and a bias toward measurable outcomes.