GUCCI Manager, Retail Operations

Summary

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Description

Role Mission

Retail Operations is a vital department within Gucci Americas, serving as the connective tissue between back-office functions and the retail channel. Based in our New York Corporate Office and reporting to the Director, Retail Operations, Americas, the Manager, Retail Operations is a high-visibility role at the center of the Region's most strategic store, project, and program activity.

This is a builder's seat. The Manager will own end-to-end project execution for new store openings, store renovations, pop-ups, pop-ins, and Region-wide operational programs (RFID, MPOS, POS, BOP, Runner Booster, and Worldwide Retail Excellence initiatives). The role partners daily with Retail, MIS, Inventory Control, Legal, Logistics, Loss Prevention, Training, After Sales, CRM, Merchandising, Store Planning, and Business Planning, and with colleagues at Kering Worldwide HQ, to ensure consistent, smooth, and client-centric retail execution across the Americas footprint (United States, Canada, Brazil, Mexico, Chile, and the Caribbean).

Key Accountabilities

Data-Led Strategic Thinking

• Ensure insights and information are at the center of every operational decision.
• Establish regional analytics dashboard as the single source of truth across all Americas markets.
• Identify and rationalize sales and cost analysis as the  key drivers while strategically quantifying them.
• Translate data into clear narratives for the VP of Retail Excellence, Market Leaders, and Worldwide HQ.

Operational Excellence in a Regionally Integrated Team

• Build operational excellence across the key components of store operations, including Inventory and Staffing (BOH/FOH).
• Strategic coordination and agenda setting across all Regional Operations Managers throughout the Americas (US, Canada, Brazil, Mexico, Chile, and the Caribbean), ensuring alignment on shared objectives in support of regional strategic priorities.
• Drive the development of a fully integrated team that is embedded across both the regional and Worldwide structures, simplifying management and sharpening the integration of business needs.
• Create scalable solutions deployed consistently across the regional footprint.

Cross-Functional Partnership & Process Improvement

• Build and maintain strong partnerships across Retail, MIS, Inventory Control, Legal, Logistics, Loss Prevention, Training, After Sales, CRM, Merchandising, Store Planning, and Business Planning.
• Support the development of operational user guides, SOPs, and training programs that codify best practice and accelerate onboarding across the regional network.
• Contribute to regional Store Operations calls, sharing best practices, surfacing field insights, and elevating retail program execution across all 6 Americas markets.
• Support gap analysis, business requirements, gathering, and the training and roll-out of improved systems at regional and Worldwide levels.
• Collaborate with Kering Audit and MIS on compliance and controls programs.

Special Projects & Operational Innovation

• Support the Director, Retail Operations in managing the project portfolio that drives ongoing business growth and operational maturity across the retail network.
• Manage end-to-end execution of new store openings, renovations, pop-ups, and pop-ins across the Americas region, leading project planning, milestone tracking, turnover, and opening timing as the primary point of contact for cross-functional team members during the planning phase.
• Develop and manage comprehensive project timelines, workflows, RAID logs, and stakeholder maps; identify key business owners and clarify decision rights.
• Arrange and lead milestone meetings; proactively monitor progress to ensure deadlines, scope, and quality are met.
• Identify cross-functional impacts and act as the expert liaison between business owners, retail leadership, and store teams across all projects.
• Lead implementation of new operations initiatives across the Americas network, including Radio Frequency Identification (RFID), MPOS, POS, Buy Online Pickup (BOP), Runner Booster, and other Kering Group transformation programs.
• Mitigate and resolve risks and issues from project initiation throu