Jobs and Careers

GUCCI | Store Director - New York City

New York City, United Statesfull_timeVerifiedPosted 4 Aug 2026

💰 $145,000/yr($120,000/yr – $145,000/yr)

About the role

Summary

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Description

Role Mission

As Gucci Store Director, you will lead with an entrepreneurial mindset being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.

You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.

You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store.

You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

Key Accountabilities

Client Experience

Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.

Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.

Inspire and foster collaboration in the store to achieve coherent and strong clienteling-related activities and training.

Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.

Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.