VP, Product and Portfolio Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

VP, Product & Portfolio Management

 

This VP, Product and Portfolio Management is a critical leadership role. This leader will design the strategy and vision -  and lead the execution of - an integrated post-sales product & portfolio experience for ServiceNow customers and partners. Reporting to the SVP, Customer & Partner Excellence, this person will build and lead a business-critical team responsible for the overall cohesive portfolio of products and services aimed at getting our customers to success.

 

What you’ll be doing:

• Design, socialize, and continuously improve a product and portfolio strategy that drives customer success through meaningful, complementary offerings – across the entire portfolio lifecycle from inception to retirement
• Collaborate with all business functions in C&P – and across ServiceNow – to create and execute on an integrated roadmap, including demand management and prioritization, and governance  
• Represent and lead for C&P in the new product introduction process and with the Workflow leadership to ensure the C&P products and portfolios achieve adoption and value goals at the right level for the full suite of ServiceNow solutions
• Determine and manage a C&P packaging and pricing strategy
• Work closely with content strategy leadership, partner program leadership, and each functional leader to create a frictionless and delightful customer experience
• Lead through influence and a deep understanding of the complexity of a digital, services, and content-based business
• Establish meaningful business metrics to determine the effectiveness of the portfolio to C&P goals and return on investment

 

 

Qualifications

 

• 15+ years of product management experience, ideally both in companies with scale (revenue of $3Bn+) and rapid growth (30%+) with a focus in software preferred
• 5+ years of experience managing teams of high performers; ability to recruit, train and retain top talent
• Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level
• Ability to thrive, lead, and inspire in dynamic and demanding situations.  The ideal candidate will need to demonstrate the ability to create loyalty, trust, and following.  One who can energize people and teams and make cross-functional cooperation happen. This individual must be highly respected by team members at all levels
• Strategically oriented with deep knowledge/familiarity with ServiceNow products, services, and competitive landscape or can ramp quickly and add value to driving growth and priorities
• The ideal candidate will have the personal drive, passion, and enthusiasm to both understand and successfully navigate a fast- growing company striving toward market leadership in an evolving marketplace
• A compelling leadership style that includes technology expert