Senior Business Process Lead, CE Demand to Deliver and Service

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

Senior Business Process Lead, CE Demand to Deliver and Service

About the Role:

At Boston Scientific, Magellan is a global business transformation program supporting our ERP migration from SAP ECC to S4 HANA. Magellan’s goal is to simplify, standardize, and modernize our core business processes, enabling Boston Scientific to better leverage data and position our business for profitable, sustainable growth.

As the Senior Business Process Lead, you will play a pivotal role in understanding and optimizing the process including driving successful business transformation across the Magellan Demand to Deliver and Service team. This role reports into the Capital Equipment Global Supply Chain org. You will operate as part of a cross-functional, enterprise-wide team, representing, influencing, and collaborating with other Business Process Owners, Magellan Workstreams, Strategic Integration Vendors, Boston Scientific Business Process Leads, Data Leads, Subject Matter Experts, COP teams, and stakeholders across the network. 

Your Responsibilities Include:

• Serve as the subject matter expert for the Capital Equipment Demand to Deliver and Service process flow, developing deep expertise in all aspects of the process flow.
• Map the current state process, design the future state process, and create a comprehensive plan to transition from the current to the future state, ensuring alignment with business objectives and stakeholder needs
• Act as a primary point of contact to collect and analyze improvement ideas and prioritize improvement opportunities.
• Enable Business Analysts (BA) to write user stories through clear articulation and understanding of the ideal process state.
• Suggest and develop performance metrics where needed within the process to effectively monitor performance.
• Liaise with the training team and site super users/business process leads/subject matter experts to support training plans for key applications, enhancing the knowledge base across the Demand to Deliver and Service workstream
• Proactively influence functional and regional adoption of new concepts and best practices, simplifying and standardizing Demand to Deliver and Service business processes and their interfacing applications
• Coordinate and liaise with other Magellan workstreams, business process leads, SMEs, communities of practice, IT solution architects/COE, and stakeholders to ensure a strong pool of expertise across Demand to Deliver and Service
• Partner closely with Data Leads to ensure good alignment between process flow and data transitions from one process or function to another.
• Create an environment that encourages constructive feedback and proactive developmental support for all employees
• Foster an inclusive workplace that enables all participants to contribute to their full potential in pursuit of organizational and personal objectives

What We're Looking For:

Required Qualifications:

• Bachelor’s degree in Business, Engineering, or related field
• 5+ years technical professional or operational experience in the medical device field
• 3+ years of systems/applications experience in SAPx; business process lead/subject matter expertise in one or more of: SAP, Salesforce, ServiceMax
• In all actions, it demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.
• Working knowledge of ERP systems combined with knowledge of key business processes
• Proven track record of continuous improvement, system upgrades/enhancements, proactive problem solving, or LBP
• Analytical problem solving and critical thinking
• Experience with scaled agile project management and/or proven adaptability, comfortable with change and