Sr. Cloud Ops Engineer

Mendix – the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.
Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.
As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
The Mendix Cloud team is responsible for delivering a high quality, high availability Cloud environment where our customers can run their Mendix apps. We develop and run the Mendix Cloud infrastructure and services that offer deployment, operations and monitoring.
The architecture of the Mendix Cloud is: - AWS EKS/AKS for container orchestration (K8s based) - Postgres databases on AWS RDS - AWS S3 for files We automate our operations using the following technologies: - Python - Celery - Terraform - Mendix (for the frontend)

You'll help drive digital innovation by:

• Solving operational issues for our customers, by both investigating technically and liaising between Mendix Support (1st line) and other development teams in R&D. You'll spend approximately 40% of your time doing this.
• Writing software to automate the operations of our platform, and enable our customers to perform more operations themselves. This will take up the other 60% of your time.
• Providing out of hours support for critical customer issues on an on-call basis.
• Being the first US-based team member for the Cloud Operations team, and helping to build our US-based team.
• Working closely with our existing colleagues in our US-based Support team.

You’re the innovator we need if:

• You are either a strong programmer with good knowledge of infrastructure, or a strong infrastructure engineer who can also code when needed.
• You have programming skills, ideally in Python, but similar languages are fine too. (Java, Ruby, C#, NodeJS, etc). You're comfortable writing a Python script to automate complex tasks to reduce manual effort.
• You have experience with Infrastructure as Code (IaC), such as Terraform, CloudFormation, Ansible, etc.
• You have proven experience (2+ years) administering, developing against, or architecting on a cloud platform. AWS is the platform we use, but experience on GCP/Azure is fine too.
• You have excellent communication skills, both written and verbal. Explaining complex technical issues and reducing them to a form that less technical customers & colleagues can understand is an important part of the job.
• You have strong experience with Linux/Unix systems.
• You are a US national (this is required for our future GovCloud deployments)

It's nice (but not essential) if you have:

• A passion for investigating complex issues and finding out the solution in a platform with many distributed applications.
• A deep understanding of Cloud architecture/deployment and infrastructure services like web servers, load balancing, SSL/TLS/X509 etc.
• Experience with logging & monitoring tools. We use Datadog and Grafana internally, but experience with other tools such as, Kibana, Datadog, Prometheus, etc is welcome too.
• Experience with the Mendix low-code platform!

*Candidate must be a United States Citizen with the ability to obtain and maintain a U.S. Government Security Clearance #LI-PM1 #LI-Remote
If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.
Equal Employment Opportunity StatementMendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex