Senior ServiceNow Software Developer

Job Posting Title:

Senior ServiceNow Software Developer

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Mar 21, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The Office of Information Technology at the Dell Medical School is seeking a Senior ServiceNow Software Developer.

Purpose

As a platform expert, the Senior ServiceNow Software Developer oversees the design, architecture, development, and maintenance of ServiceNow solutions within the UT ServiceNow instance. This position leads technical planning and implementation of new features and collaborates with internal teams, the main campus ITS, and external vendors to gather requirements and ensure accuracy in development work.

Responsibilities

• Designs and implements new applications, functionality and workflows.

• Provides daily operational support and system monitoring.

• Gathers and verifies requirements for new features, functionality and workflows.

• Troubleshoots and debugs functionality and workflows.

• Coordinates and collaborates with main campus ServiceNow development team.

• Provides Tier 3 customer support.

• Updates documentation and design documents.

• Performs other related duties as assigned.

Knowledge/Skills/Abilities

• Demonstrated ability to analyze complex problems.

• Demonstrated ability to clearly and efficiently present ideas, status and issues to management stakeholders.

• Strong communication skills and customer focus.

• Attention to detail

• Initiative and the ability to set clear priorities

Required Qualifications

Bachelor’s degree in Information Technology, Software Development, or a related field. 5 years of experience with ServiceNow and ITSM applications, including customization, customer support, ticket management, ITIL, scrum/agile development, business process automation and creating technical requirements. Experience gathering and documenting technical requirements from customers. Experience with ITIL practices and service management frameworks. Experience with scrum/agile development. Experience with business process automation.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Familiarity with UT ServiceNow environment and other UT-specific processes and technologies.

Salary Range

$115,000+ depending on qualifications

Working Conditions

• May work around standard office conditions.

• Repetitive use of a keyboard at a workstation

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six conti