Administrative Operations Coordinator

Position Summary:

The Administrative Operations Coordinator provides cross-functional administrative and operational support to the Human Resources, Accounting and Sales Departments. This role is responsible for coordinating daily administrative tasks, maintaining accurate records, supporting internal processes, and ensuring effective communication between departments. The coordinator plays a key role in streamlining operations, supporting compliance and reporting needs, and assisting with projects that enhance efficiency and organizational effectiveness. Duties may evolve based on business needs and departmental priorities.

Key Responsibilities:

• Administrative Support
• Assist with orientation and onboarding processes
• Prepare and manage guest inquiry cards for Front Desk and Sales Department
• Coordinate with Sales Coordinator regarding Sales Billing
• Provide CTAC support
• Manage Canary Upsells
• Verify CC Authorizations (Sertifi/Conferma)
• Third Party virtual card management
• Handle all manual reservations
• Manage group arrivals
• Credit card chargeback
• Via Buss Pass Distribution
• Handle Element Revenue Report
• Manager Tenant invoices and payments

Additional responsibilities:

• Ensure compliance with company policies and procedures, including maintaining confidentiality and professional conduct at all times.
• Prepare and review written communication with attention to accuracy and professionalism.
• Comply with quality assurance standards and expectations.
• Assist with other reasonable administrative duties as requested by Managers.
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Education and Qualifications:

• Experience in hospitality preferred
• Experience in Marriott Systems