Customer Service Representative with Dutch and English

Description

Our Client 

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity, and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our consumers.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. 

We´re Curious: Proactive approach to problem-solving and a “can do” attitude. 

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. 

What you’ll be doing?

• Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
• Offering an multichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embrace our company values and act as a brand ambassador

Requirements

What skills & experience you’ll bring to us?

• A fluent level of Dutch with exceptional grammar and spelling skills
• High level of English (Both written and spoken)
• A high level of Spanish would be a plus.
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Benefits

What do we offer?

• Contract:  Temporary
• Full-time:  20 hours/week
• Working days/hours:  Monday to Friday from 10:00 am to 2:00pm
• Salary:  €9.230,77 gross per year
• Benefits: DKV Dental Insurance + Knowledge Bonus 150€/ month after the second month
• Holidays:  2 holidays accrued per calendar month
• Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home 
• Training:  3 weeks of paid training from the office (Mon-Fri),10:00am to 2:00 pm
• Start date: ASAP
• Office location:  Barcelona (La Sagrera)

Other benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program: Free, confidential, and impartial guidance and support
• Employee Benefits Club: a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Bring a Friend and get a Referral bonus
• Access to LinkedIn specialised training & courses

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare #wearecurious #weachievetogether