Jobs and Careers

VP, Customer Delivery

USA (remote), United StatesRemotefull_timeVerifiedPosted 12 Jun 2026

About the role

About the Role

Nue is redefining how SaaS companies manage their quote-to-cash motion — and we're doing it faster than anyone else in the market. As VP of Customer Delivery, you'll own the organizational function that turns that promise into reality for every customer we sign.

This is not a traditional Professional Services leadership role. We're not looking for someone to manage a bench of consultants executing implementations one at a time. We're looking for a builder — someone who sees AI agents, automated orchestration, and partner leverage as the delivery model, and people as the architects who design, govern, and continuously improve it.

You'll consolidate what were previously two separate functions — Professional Services and Field Engineering — into a single, unified Customer Delivery organization. Your mandate is to dramatically accelerate time-to-value, reduce delivery cost, and raise quality — simultaneously — by shifting from labor-intensive delivery toward AI-augmented, partner-led execution.

What You'll Own

AI-First Delivery Architecture

Redesign the delivery model from the ground up around AI workflow orchestration — where agents handle configuration, validation, migration, and QA, and your team focuses on outcomes, exceptions, and continuous improvement
Define and own the AI toolchain for delivery: which workflows are automated, where human judgment is injected, and how the system learns and improves across engagements
Drive measurable reduction in time-to-implement and delivery cost per customer through progressive automation
Establish feedback loops between delivery outcomes, AI workflow performance, and product roadmap priorities

Partner-Led Delivery Ecosystem

Set the strategic vision and investment model for partner-led delivery as the primary channel for customer implementations, in close partnership with the Director of Partner Delivery who owns day-to-day ecosystem operations
Hold executive accountability for delivery outcomes across all partner-led engagements — quality, timeline, customer experience, and escalation resolution — while empowering the Director of Partner Delivery to manage execution
Establish the governance framework: delivery standards, certification requirements, and quality thresholds that define what it means to be a Nue-ready partner
Sponsor the development of AI-powered tooling, implementation playbooks, and architectural blueprints that enable partners to deliver at Nue's quality bar with minimal internal resourcing — built by the team, owned by the function
Serve as the executive escalation point for at-risk or strategically significant partner-led engagements, working alongside the Director of Partner Delivery to resolve and course-correct

Delivery Excellence & Technical Standards

Partner with the Director of Solutions Architecture to maintain technical standards across SA, SC, and Forward Deployed Engineering — setting the outcome targets and quality bar while empowering that director to own technical methodology and team execution
Ensure all implementations — internal or partner-led — are delivered to a consistent, scalable standard; the Director of Solutions Architecture owns how, this VP owns whether it's working
Own the executive escalation layer for technically complex or at-risk implementations — engaging directly with customers when required, and bringing in the Director of Solutions Architecture for technical resolution
Ensure FDE work product — custom extensions, integrations, and non-standard configurations — feeds back into reusable assets and product improvements, in partnership with the Director of Solutions Architecture who leads that team

Team Leadership & Organizational Design

Lead the unified Customer Delivery organization in partnership with directors owning distinct delivery functions — including Partner Delivery and Solutions Architecture — ensuring coherent strategy, shared metrics, and cross-functional execution without consolidating what should remain distributed leadership
Set direction, remove blockers, and create the conditions for each director to lead their function effectively — this VP amplifies those mandates rather than absorbing them
Own hiring standards, career frameworks, and enablement programs that reflect the AI-first delivery model across the full organization