AVP, Consumer Bank Project Manager

Job Description:

Role Summary/Purpose:

The AVP, Consumer Bank Project Manager role will involve the planning, design, and implementation of the Synchrony Consumer Bank Projects. The project manager will be responsible for managing multiple projects through a governance model. The ideal candidate will deliver world class applications by engaging with key business, technical, and vendor stakeholders to understand business needs and identify solutions. This individual will work in a matrix environment collaborating with the business, QA, Synchrony development teams and multiple vendors to ensure all business needs are met and implemented for the project while maintaining the timelines.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Develop project plans to realize the requirements, while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time and within budget.

• Collaborate with project stakeholders to develop business requirements and define potential areas of customer impact

• Work with cross-functional teams to create a holistic road-map and planning for product delivery

• Collaborate with vendors and Synchrony IT to define technical requirements and create project documentation as needed.

• Collaborate with Synchrony Consumer Banking Quality Assurance team to conduct and coordinate UAT and QA testing on projects and enhancements as they are passed from development.

• Provide regular communication and updates to team and stakeholders and lead project issue triage and status update meetings regarding projects and enhancements. Manage and coordinate project milestone sign offs, closeout meeting and approval at delivery of project.

• Manage multiple projects simultaneously and understand project priorities in context with the demands of the individual businesses.

• Consolidate and provide feedback, update change logs

• Escalate issues/risks associated with project pipeline, capacity and/or scope creep

• Develop implementation plans, coordinate system outages and plan conversion weekend.

• In depth knowledge in requirements gathering, design, UI specs with visuals and wireframes, gap analysis, business processes and rules, use cases, data dependencies, and back end processing needs.

• Ensure technical documentation accurately reflects software components developed and delivered.

• Strong analytical and effective leadership skills to understand business and customer needs and provide innovative solutions.

• Document and lead design reviews, provide input to the design recommendations.

• Lead the deployment of new modules upgrades and fixes to the production environment, as needed.

• Assist in production support. Troubleshoot existing information systems to identify errors or deficiencies

• Adhere to standards and procedures; check for compliance. Prepare and present formal training to IT staff, as needed.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and a minimum 2 years of IT experience or, in lieu of degree, high diploma/GED and a minimum of 4 years of IT experience

• Minimum 2 years of project management experience working as a liaison between developers and the business on complex application based projects using SDLC and/or Agile methodology

• Minimum 2 years of experience developing customer focused software applications in programming languages, operating systems and databases

• Experience with Microsoft Project and/or other Project Management tools

Desired Characteristics:

• Technical experience working in .Net, Java, SQL

• Experience with Agile software methodologies

• Project Management Professional (PMP) Certification

• Experience in the banking or financial services industry

• Fiserv experience

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented

• Demonstrated decision making and problem solving skills

• Strong oral and written communication skills, as well as the proven experience