Graduate Administrative Assistant - Technology Support (Spring 2026)

Department:

Information Technology

Position Summary:

Information Technology is seeking a highly motivated and tech-savvy Graduate Assistant to join our Information Technology team. As a Graduate Assistant, you will have the opportunity to work closely with our IT professionals, gaining valuable experience and contributing to the smooth operation of our technology services. If you are passionate about technology, customer service, and eager to build a strong foundation for your IT career, this is the perfect role for you.

Positions will be filled based on individual applicant’s skills, qualification, and departmental needs.

If you choose to apply for employment as a graduate student at JSU, your transcripts and letters of recommendation will be reviewed by personnel from the units who have posted a graduate administrative assistantship position.

Compensation:

Graduate Administrative Assistants are expected to work 20 hours per week during a fall or spring semester, or a full summer term (May, June, and July).

$8.25 per hour with a max of 20 hours per week for a total of 16 weeks.

Student pay is disbursed biweekly and is based on the number of hours worked, students must clock in and clock out for each shift. Biweekly payroll over the course of the term.

In addition to an hourly rate, Graduate Assistantships carry a scholarship each semester up to the max award of $4,386.00. The scholarship award covers the general university fee and tuition. Students are responsible for additional fees such as international, program, and course fees. Students enrolled in specialty priced programs may owe a remaining balance after scholarship award.

Duties & Responsibilities:

Helpdesk Support:

• Provide friendly and efficient front-line support to faculty, staff, and students, addressing technical inquiries and troubleshooting issues.
• Assist users with common IT problems, including password resets, DUO authentication, and software installations.

Audio/Visual Equipment Support:

• Assist in the setup and configuration of audio/visual equipment for various events, such as conferences, seminars, and presentations.
• Troubleshoot and resolve basic AV equipment issues to ensure smooth event execution.

Inventory and Logistics:

• Maintain accurate inventory records of IT equipment, software licenses, and peripherals.
• Assist in the organization, tracking, and distribution of IT assets, ensuring that they are readily available to meet departmental needs.

Computer and Equipment Setups:

• Participate in the setup and deployment of new computers and equipment for faculty and staff.
• Ensure that devices are properly configured, updated, and compliant with security protocols.
• Complete office and clerical duties as assigned.
• Operate the department's university vehicle to make equipment deliveries.

Graduate Assistantship Qualifications:

• Must be classified as a degree-seeking graduate student at JSU.
• Must be actively enrolled in a graduate degree program at JSU during the assistantship semester.
• If a new student, must be admitted to a degree program.
• Must be actively enrolled in required coursework towards the degree. The Graduate Assistantship will not pay for courses that are not in the degree program plan of study/checklist.

Note: If a student is classified as a graduate student and is required to take undergraduate courses for the graduate degree (foundation courses, undergraduate deficiency courses, etc.), the Graduate Assistantship will only pay for these courses if they are documented as required courses via memo from the student’s advisor to the Director of Graduate Studies.

• Must hold the minimum required GPA for the student’s enrolled degree program.
• During the assistantship semester, must be enrolled at JSU in six to nine (6-9) graduate semester hours in a fall or spring semester or six to nine (6-9) graduate semester hours in a full summer term. (Full summer term = May, June, and July). An exception to this requirement may be made by the Director of Graduate Studies, under the following circumstances:
  • If a student is classified as a graduate student and is required to take undergraduate courses for a graduate degree (foundation courses, undergraduate deficiency courses, etc.). The Graduate Assistantship will only pay for these courses if they are documented as required courses via memo from the student’s advisor to the Director of Graduate Studies.
  • If a student has made satisfactory progress toward obtaining the graduate degree and needs fewer than six (6) graduate semester hours available to complete th