New Graduate: Product Team Rotation

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About The Opportunity:

We’re looking for new and recent grads (<1 year of experience) that want to get close to customers and solve problems. The New Graduate Product Opportunity is designed for ambitious individuals who are eager to learn about customer problems and solve them. The position requires a high level of natural curiosity and ownership, but most importantly an extreme focus on making customers happy by delivering solutions to problems.

This role will be responsible for embedding within our operations team to surface issues with our product and to deliver solutions to customers. Excellence will be shown in solutions that address the specific named customer problem but also solve the problem for the dozens of other unnamed customers who are afflicted by the same issue. 

As part of the Product Rotational Program you should expect to embed within one of Clipboard’s Operational teams. From there, the opportunity is vast; figure out how we can improve the experience for our customers. The only limiter on executing your plan will be your own capacity and ability to write; you should expect a lot of operational freedom and high quality work will be rewarded with more scope.

This will report to a member of our Product Team. High performers within this program will have several doors open to them, including but not limited to Product Management, Strategy and Operations, Operations Leadership. We’ll reward high quality work quickly; we expect to promote people to other roles within months of starting in this program. 

Our culture is unique and we’ve had success with new grads rising into key leadership positions within 12 months of graduating. I’d read the following docs from our team prior to applying: the Product Team Standards, Product Team Recruiting, and Product Team Structure. These documents will give you a sense of how we think and what we value. We also have more links about team and company culture on our candidate website.

Interview Process Overview:

1. Case Study 1: Lyft Toledo Case
2. Case Interview + preliminary behavioral interview with a member of the Product Team
1. We will always give you the chance to ask questions during this stage
3. Case Study 2: Working Backwards Document Case
1. This is based on a scenario within our marketplace
4. Working Backwards Document Review with a member of the Product Team 
5. Meet with Head of Product or Head of Strategy and Operations (George Markoulakis or Wyatt Amaral)
6. Meet with President / COO (Bo Lu)

In your first 30 days you’ll:

• Talk to customers, understand their problems, and surface issues we weren’t devoting enough attention to
• Embed within an operational team and solve customer problems
• Write weekly write-ups and other documentation to keep others up to date with your work

In your first 90 days you’ll:

• Write a project plan to solve a major issue affecting many customers
• Broadcast the plan to relev