Customer Technology Manager

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Technology Solutions Group is seeking internal interest for a Customer Technology Manager. The Customer Technology Manager is responsible for managing the successful delivery of SaaS solutions to our customers and is the liaison between our Client Services (sales/marketing) team and our technology team.

Responsibilities include:

• Working directly with our customers to gather and define project requirements, including assessment of data, definition of web site content, and clarification of customer reporting needs.
• Documenting customer requirements for projects and communicating those requirements and customer expectations to the technical development team.
• Recognizing the need for proactive communication and maintaining consistency in daily correspondence.
• Developing project technical timelines and collaborating with the technical team to meet those timelines.
• Set clear expectations with both internal and external customers.
• Develop a comprehensive understanding of client programs and assess the effects of changes on downstream processes and integrations with other systems.
• Coordinating on-going program operations including project promotion setup, content updates, and web site testing with the project operations team.
• Build and maintaining strong and effective relationships with both our clients and internal teams.
• Effectively collaborates with the team and other business units. ​​
• Suggesting innovative solutions or ideas to customers that will enhance their projects and boost revenue.
• Proactively identify process improvements with a focus on accuracy, proficiency, and effective validation. ​​​​
• Managing the program budget, including implementing system or process efficiencies.
• Manage your workload independently and delegate tasks appropriately and effectively.​​

Education & Experience:  

• BA/BS degree; highly preferred.
• 2-3 years of business analysis experience in a project-oriented environment.
• Previous experience with relational database structures.
• Qualified candidates will have effective leadership skills, strong technical knowledge, the ability to multitask, and excellent communication skills.

Base Salary Range: $70,000.00 to $80,000.00. The final salary and offer will be determined by the applicant's background, experience, and skills.

  More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/