Customer Support Specialist

Description

Title:  Customer Support Specialist 

Location: Anaheim, CA

Schedule: Hybrid (3 days in office)

Pure Hockey is hiring a Customer Support Specialist to join our fast growing and exciting customer service team. We are the largest retailer of hockey equipment and you will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision and behavior. We strive to provide solutions for our customers and to build lasting relationships with them as well.

Responsibilities

· Manage inbound calls, customer emails, and live chat in a timely manner.

· Provide customer service support to our retail store management teams and customers.

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

· Build sustainable relationships and engage customers by going the extra mile.

· Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.

· Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

· Process returns and exchanges with an understanding of the customer’s needs.

· Resolve web order fulfillment and shipping issues.

· Meet personal/team qualitative and quantitative targets

Requirements

  Benefits

· Medical, Dental, Vision & Disability Insurance

· Life and Long-Term Disability Insurance

· Flexible Spending Plan

· 401(k)

· Paid Time Off

· Paid Holidays

· Parental Leave

· Employee Discount

$19.00 -$24.00 per hour