Customer Service - Exit Booth Agent - Austin Bergstrom Airport

Overview

Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Service Exit Booth Agent.

 

This position has a starting pay of $18 / hr ($15 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance) and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719. 

 

 

We offer:

• Consistent 40 hour per week schedule
• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• NO Airport Clearence required

Available Schedule (A): 

• Friday 11:00am - 7:00pm 
• Saturday 11:00am - 7:00pm 
• Sunday 11:00am - 7:00pm 
• Monday 11:00am - 7:00pm 
• Tuesday 11:00am - 7:00pm 
• Wednesday OFF
• Thursday  OFF

Available Schedule (B): 

• Thursday 5:00pm - 1:30am 
• Friday 5:00pm - 1:30am 
• Saturday 5:00pm - 1:30am 
• Sunday 5:00pm - 1:30am 
• Monday 5:00pm - 1:30am 
• Tuesday OFF 
• Wednesday OFF

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering our refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
• Provide all customers with undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

 

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
• Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be available to work at least 1 of the schedules listed in the job description