Customer Support Assistant

Company Description

About Us

At Sharpcontra, we are dedicated to delivering excellence in every interaction. We specialize in providing professional solutions and services that prioritize client satisfaction, efficiency, and innovation. Our team is driven by a commitment to integrity and reliability, ensuring that every detail contributes to building long-lasting partnerships with our clients.

Job Description

Job Description

We are seeking a Customer Support Assistant to join our team in San Antonio. This role is essential in ensuring a high level of customer satisfaction by providing timely assistance, resolving inquiries, and maintaining positive client relationships. The ideal candidate will be detail-oriented, proactive, and skilled in communication.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.

• Provide accurate information about products and services.

• Resolve customer complaints efficiently and professionally.

• Maintain records of customer interactions and transactions.

• Collaborate with internal teams to address client needs.

• Identify opportunities to improve customer support processes.

Additional Information

Benefits

• Competitive salary ($50,000 – $60,000 per year).

• Opportunities for professional growth and career development.

• Health, dental, and vision insurance packages.

• Paid time off and holidays.

• Supportive and collaborative work environment.

• Full-time, Monday to Friday schedule.