Controls Group Manager - Retail Operations/US Customer Assistance

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$148,720 - $223,080 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

The Controls Group Manager - Retail Operations/US Customer Assistance is responsible for leading teams with accountability for audit remediation, quality assurance, credit policy origination and general project management goals.

Depth & Scope:

• Works with Senior Management of Regional Commercial and Risk Management to ensure key risk items are addressed and effective controls are in place while at the same time facilitating achievement of Business Line objectives
• Effectively sets the tone from the top regarding expectations for the importance of risk management principles and controls
• Develops and maintains a comprehensive understanding of the technical and business aspects of Regional Commercial Lending, Risk Management, Commercial Operations and Credit Policy in order to effectively manage various initiatives and resources
• Acts as the liaison between internal audit, loan review and the business line to ensure management and oversight of the audit process
• Provides input and leadership surrounding the strategic direction to address audit, loan review and regulatory findings as well as core risk initiatives and credit policy changes
• Maintains oversight of working groups to ensure that all audit, loan review and regulatory issues are satisfactorily resolved and work proceeds to meet established deadlines
• Leads or participates in strategic project initiatives to within Regional Commercial to mitigate risk, enhance controls or remediate audit, loan review or regulatory findings
• Creates and maintains Key Risk Indicators for Regional Commercial Banking and monitors Key Risk Indicators from core business partners, escalating issues to senior management as needed
• Effectively manages communication to ensure that Senior Management and business partners are aware of any significant risk changes or events, in a timely manner
• Participates in Regional Commercial Risk Council and Committee structure
• Creates content and administers meetings as required
• Coordinates and supervises ongoing quality assurance testing program to evaluate business line control effectiveness. Works with impacted parties to initiate action plans to resolve identified control breakdowns within acceptable timeframes
• Establishes oversight of business line risk controls and periodically evaluates risk mitigation efforts to assess effectiveness and make adjustments as risk/business goals change
• Responsible for designing and executing training and communication plans to ensure Business Line understanding and compliance with key risk initiatives
• Provides recommendations on project organization and governance structure and puts agreed organization structure in place

Education & Experience:

• 4 year degree or progressive work experience in addition to experience below
• 10+ years related experience required
• In depth knowledge of Commercial business line, business model, credit risk management, operations, and related processes
• Previous management experience with the ability to coach, counsel, and train staff
• Strong communications skills including the ability to influence others' actions and decisions without express authority
• Demonstrates ability to manage projects, including task and responsibility delegation
• Experience designing and delivering training to a wide audience
• Excellent follow up skills and the ability to manage competing priorities according to business needs
• Ability to establish and maintain strong relationships across multiple stakeholders and departmental boundaries

Preferred Qualifications:

• Experience in program project management
• Understanding of (Retail Operations, US Cards, TDAF, Change Office/Enablement)
• Experience and knowledge of all Lines of Defense