Customer Success Manager

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

 John Deere is an equal opportunity employer, including disabled & veterans.

 

Primary Location: United States (US) - Iowa  - Johnston  
Function: Marketing and Sales (CA)
Title: Customer Success Manager - 117204 
Onsite/Remote:Partial Remote Position

 

  

 

Your Responsibilities

 

**Per hiring manager discretion, the ideal candidate will be based in Johnston, IA or potentially another John Deere location**

 

As a Customer Success Manager  for JD Intelligent Solutions Group located in Johnston, IA, you will:

 

• Be responsible for driving customer utilization and value realization for See & Spray, Premium Precision, and Harvest Automation in Division B in the US.
• Drive activation of SaaS licenses and onboarding milestones with assigned dealers, ensuring readiness and smooth customer journeys.
• Educate and enable dealers with resources, talk tracks, and training to support activation, utilization, and renewals.
  Monitor utilization data at dealer and customer levels; share insights and execute interventions to maximize value realization.
• Track license expirations, forecast renewal readiness, and collaborate with dealers to mitigate churn risk.
  Capture and communicate structured feedback and success stories from dealers to inform product improvements and share best practices.
• Serve as Product Champion for Autonomy, acting as SME for the CS team and partnering with product management on playbooks and feature validation. 

 

VISA Sponsorship is NOT Available for this position

 

What Skills You Need

 

• Self-starter and self-motivated
• Great communicator
• Detail oriented
• Ability to work closely with many internal and external stakeholders
• Strong analytical capability
• High customer empathy and emotional intelligence

What Makes You Standout

 

• Entrepreneurial spirit
• Production System or Product Support experience
• 2 or more years of Customer or Dealer Management experience
• Experience with products or services that utilize machine learning

 

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelor’s degree (required), preferably in Business, Management, or Technology, or equivalent experience

 

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

 $92,400.00  - $138,600.00  + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL 

Must be 18 years of age or older to apply