Sr. Director, Customer & Connected Planning

Bring Your Amazing Self to Work 

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. 

 

Job Overview 

The Senior Director, Customer & Connected Planning will be the business owner of the company’s Customer Plan.  This responsibility includes translating enterprise strategies into quantifiable customer goals, aligning and integrating those goals into other plans (e.g., financial, merchandise, marketing, loyalty, digital and stores), and partnering with teams to help them understand how we are performing vs. our customer plans.  The Senior Director will lead a team who drive this work across key segments and categories, including partnering closely with merchandising and planning leadership to inform their strategies and assortment plans, as well as working with customer and marketing leaders to ensure the intended customer stays at the center of execution. This role will be a key voice across the organization to drive customer centricity and ultimately achieve profitable, customer-led growth.

 

What You Will Do 

• Partner with Data Science and Analytics teams in development of Customer-level financial plan, incorporating input from Merchandising and Marketing teams. 
• Partner with merchants to develop category level plans and strategies informed by customer data.  
• Develop and provide strategy, vision, and direction to multiple functions and provide input to senior leadership regarding plans to support customer strategy and financial plans, including Marketing plans for paid and owned channels. 
• Drive Corporate Strategic Initiatives leveraging knowledge of the business to deliver the best customer experience. 
• Identify which customer outcomes are needed to deliver against financial goals. 
• Lead leadership alignment against key customer segments and strategies across categories. 
• Create KPIs and provide oversight of processes and procedures to regularly measure actions against near-term and long-term strategic plans. 
• Support development of reporting and dashboards for customer-level financial plan, ensuring analytics are aligned to the needs of partner teams and identifying key takeaways based on data. 
• Create and foster career development and growth paths for team members in alignment with company and colleague objectives. Responsible for hiring, retention and succession planning for all direct reports.

 

Skills You Will Need

• Ability to build partnerships with key business stakeholders to identify opportunities to leverage smarter decision making across our organization
• Ability to understand, organize and communicate complex information in an easily understandable format tailored to a variety of audiences 
• Familiarity with how retailers work, including Merchandising and Marketing functions 
• Ability to apply analytical rigor and creative problem-solving skills to strategic business problems 
• Aptitude for identifying key insights in financial data and formulating actionable recommendations 

 

 

Qualifications 

• BA/BS degree in Business, Marketing, Economics, or related field; MBA desirable. 
• 8+ years of relevant experience (retail strategy, marketing, merchandising, assortment planning, customer data, etc.) 
• Ability to lead cross-functionally and build influence across hierarchy levels on high impact, high-visibility corporate strategies. 
• Exceptional written communication and PowerPoint skills, and strong experience in Excel. 
• Ability to work a flexible schedule based on department and Company needs. 

 

Who You Are 

• Positive, high-energy, and collaborative, paired with demonstrated ability to lead independently in a complex organization 
• Comfortable with ambiguity and able to challenge the status quo in the pursuit of optimal solutions 
• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way 

 

What We Can Offer You 

• An inclusive, challenging, and refreshingly fun work environment 
• Competitive pay and benefits rooted in principles of equity 
• Performance incentives and annual merit review