Customer Success Manager

<p><em>As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.&nbsp;</em></p> <p><em>At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</em></p> <p><strong><em>What You’ll Do:&nbsp;</em></strong></p> <ul> <li><em>Partner with the sales team to ensure smooth transition and onboarding experience</em></li> <li><em>Proactively build relationships with customers to create mutual trust&nbsp; </em></li> <li><em>Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts</em></li> <li><em>Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively</em></li> <li><em>Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates</em></li> <li><em>Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)</em></li> </ul> <p><strong><em>Who You Are:</em></strong></p> <ul> <li><em>A strong communicator with excellent attention to detail</em></li> <li><em>Motivated by building long-term and long-lasting relationships</em></li> <li><em>Driven by the opportunity to make a visible impact with your work</em></li> <li><em>5+ years of experience in a customer account facing role</em><em>Customer-minded, always aiming to provide the most value possible</em></li> <li><em>Excited by working in an ever-evolving and fluid solution focused environment</em></li> <li><em>Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities</em></li> <li><em>Proven track record of achieving account expansion targets, with success measured by the growth and retention of a portfolio of accounts.</em></li> </ul> <p><em>Datadog values people from all walks of life. We understand n