Customer Happiness Associate (Asociado/a de Atención al Cliente) – Ciudad de México (Hybrid)

<div class="content-intro"><p><strong>Clara is the leading platform in Latin America for companies to execute and manage every payment operation.</strong> More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.</p></div><h3 data-start="258" data-end="276">What you'll do</h3> <p data-start="278" data-end="576">We're looking for a <strong data-start="298" data-end="330">Customer Happiness Associate</strong> to support Clara’s growing base of B2B customers. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.</p> <p data-start="578" data-end="601">In this role, you will:</p> <ul data-start="603" data-end="1272"> <li data-start="603" data-end="696"> <p data-start="605" data-end="696">Resolve escalated support issues through email, chat, and phone with empathy and precision.</p> </li> <li data-start="697" data-end="789"> <p data-start="699" data-end="789">Proactively investigate customer problems and document findings clearly in internal tools.</p> </li> <li data-start="790" data-end="865"> <p data-start="792" data-end="865">Provide follow-up support to ensure complete resolution and satisfaction.</p> </li> <li data-start="866" data-end="969"> <p data-start="868" data-end="969">Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.</p> </li> <li data-start="970" data-end="1056"> <p data-start="972" data-end="1056">Identify trends in customer feedback and propose improvements to product or process.</p> </li> <li data-start="1057" data-end="1162"> <p data-start="1059" data-end="1162">Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.</p> </li> <li data-start="1163" data-end="1272"> <p data-start="1165" data-end="1272">Use tools like <strong data-start="1180&