Customer Service Supervisor

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Dole Packaged Foods, LLC, Carteret 

Division: Solutions 
Job Posting Title: Customer Service Supervisor - 83919 
Time Type: Full Time

The Customer Service Supervisor is responsible for the day to day activities of the customer service department. The supervisor is responsible for training CSR’s of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation. ESSENTIAL DUTIES AND RESPONSIBILITIES • Develops and maintains positive customer relationships • Communicates effectively with customers, vendors and team members • Provides overall responsibility for ensuring accurate data capture and system entry • Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues • Continually looks for internal and customer process improvement processes • Develops and promotes a team environment • Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development • Assists with implementation and testing of new account start ups • Provides support to teams located at customer sites • Supports presentations for new customer sales, implementations and customer visits • Presents data and findings in front of the Customer • Supports sales team on new sales opportunities and quantifying value • Reviews, updates and maintains standard operating procedures (SOP’s) • Meets or exceeds all team KPI’s for Customer Service • Budget management and responsibility • Conducts project work as required • Monitor the CRM tool to ensure all customer communication is replied to within two hours of inquiry. • Ensure all departments are covered at all times ( cross training) • Ensure follow up occurs with supervisors if requests are not answered. • Manage time off schedule to ensure all areas are covered and all billing requirements are met. • Work with the CSR staff to ensure all meeting are attended and notes are taken recapping the meetings to ensure all parties have the same understanding of the meeting results. Job Description 3/16/17 OTHER DUTIES •Performs other duties as required SUPERVISORY RESPONSIBILITIES • Ensures direct reports deliver projects within scope and on time and meet customer expectations • Manages team vacations schedules and work load of team to assist in project prioritization • Development of direct reports • Responsible for employment decisions regarding staff and performance management PREFERRED QUALIFICATIONS • Must have a High school diploma or general education degree (GED). • Minimum of 2 years in transportation/supply chain management in a 3PL environment. • College degree or related field required or equivalent combination of education and work. • Minimum of 2 years of successful management experience in a logistics, customer service or related field required. SKILLS, KNOWLEDGE AND ABILITIES • Proficient with all Microsoft Office applications; i.e. Project, Word, Excel, Access, Visio, Office • Ability to accomplish tasks in a timely manner. • Strong interpersonal skills with the ability to work independently or within a group. • Analytical and a solid mathematics foundation is a must. • Ability to adapt to change and work in a fast-pace environment. • Prior experience with Transportation Management Software. • Good Communication • Great organizational skills • Ability to work under pressure and meet targets • Good problem solving abilities PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. WORK ENVIRONMENT Job Descrip