Jobs and Careers
ZI
Customer Service Representative
Ziply FiberUnited Statesfull_timeVerifiedPosted 3 Sept 2025
💰 $41,000/yr
About the role
Position Title: Customer Service Representative (CSR)
$16.50 to $20.50 hourly DOE
Comprehensive health benefits include- medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.
Company Background:
Everyone deserves the best internet possible and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho and Montana with fiber internet in addition to streaming TV, privacy products and phone service as well.
Job Summary:
The CSR will be responsible for creating an outstanding experience at every interaction for both new and existing customers. This position uses superior product knowledge and has a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast-paced and energetic environment.
Essential Duties and Responsibilities:
• Learning company processes, services and products in order to answer customer questions.
• Creating customer accounts with products and services requested.
• Maintaining customer records by accurately updating account information.
• Helping to resolve product or service problems by clarifying the customer's complaint and escalating as needed.
• Processing customer payments.
• Checking and responding to customer service voicemails.
• Contributing to team effort by accomplishing related tasks as needed.
Qualifications:
• High school diploma or equivalent, but more education is preferred.
• Call center, customer service, or supervisory experience may be required.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Excellent problem-solving skills.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during business hours.
Knowledge, Skills and Abilities:
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.
Work Authorization:
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
$16.50 to $20.50 hourly DOE
Comprehensive health benefits include- medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.
Company Background:
Everyone deserves the best internet possible and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho and Montana with fiber internet in addition to streaming TV, privacy products and phone service as well.
Job Summary:
The CSR will be responsible for creating an outstanding experience at every interaction for both new and existing customers. This position uses superior product knowledge and has a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast-paced and energetic environment.
Essential Duties and Responsibilities:
• Learning company processes, services and products in order to answer customer questions.
• Creating customer accounts with products and services requested.
• Maintaining customer records by accurately updating account information.
• Helping to resolve product or service problems by clarifying the customer's complaint and escalating as needed.
• Processing customer payments.
• Checking and responding to customer service voicemails.
• Contributing to team effort by accomplishing related tasks as needed.
Qualifications:
• High school diploma or equivalent, but more education is preferred.
• Call center, customer service, or supervisory experience may be required.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Excellent problem-solving skills.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during business hours.
Knowledge, Skills and Abilities:
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.
Work Authorization:
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
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