Comcast Customer Retention Co-op

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview  

Discover opportunities designed to set your career in motion! The Comcast Cooperative Experience internship Program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.  

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units. 

 

Organization & Team Overview 

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. Our Customer Lifecycle Communications team is focused on building customer relationship, growing performance of engagement efforts, driving customer adoption of key products and features, and delivering strategic and contextual upgrade and right-sizing. Our communications infuse transparency and clarity to establish customer trust and brand affinity.  

 

Role Description 

As a Customer Retention Intern on the Customer Lifecycle Communications team, you will develop marketing communications that seek to reduce churn with a focus on targeted treatments in critical moments (e.g. price changes, move events, cancel intent) and execute  campaigns and programs utilizing omni channel tactics associated with one-to-one communications.  

What are some interesting problems the student will work on?  

In your role, you will bring customer communications to life from initial kick off through launch. Collaborate with cross-functional stakeholders (Brand, MarTech, analytics, and legal) to ensure alignment & prioritization. 

Where can this student make an impact?  

You’ll be working on distinct communications for our customers, driving value through product education and utilization during critical lifecycle moments, ensuring customers are retained through strategic communication development. 

Job Responsibilities 

Responsibilities include but are not limited to: 

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