Customer Service Representative

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective:

Ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Primary Function and Scope:

• Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Responsible for keying in orders, processing faxes, and preparation of reports.
• Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to delivery.
• Responds to customer needs.
• Participates in special projects and performs additional duties as required.

Experience and Knowledge Required:

• A High School Diploma or GED equivalency is required.
• Two (2) or more years of call center or customer service experience.
• Focus on customer account management preferred
• Prior textile industry knowledge is preferred.

We offer competitive salaries, a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile proudly supports our U.S. military, veterans, and their families - Thank You for Your Service!

Active military, transitioning service members, and veterans are strongly encouraged to apply.