Customer Service Representative

POSITION OVERVIEW

dormakaba is seeking a Customer Service Representative. The Customer Service Representative is responsible for supporting the organization by obtaining, analyzing, and verifying the accuracy of order information

 

HIRING SALARY RANGE: Hourly Salary $18 - $21 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. Please visit our career site for more information on benefits.

 

WHAT YOU WILL DO

• Receive, process and verify the accuracy of orders from customers utilizing the company’s software system and customer purchase orders
• Initiate required action for response to customer service request for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel
• Provide Customer Service management with the data for inclusion in various scheduled and special reports.
• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Service Team

Respond to customer inquiries via e-mail and telephone

 

WHAT WE REQUIRE

• High school education or equivalent
• 2+ years’ experience in customer service with increasing responsibilities
• Proficient in Microsoft Office (i.e., Outlook, Teams, Word, Excel, and PowerPoint.)

WHAT WE PREFER

• Working knowledge of SAP systems

 

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

 

WHY JOIN DORMAKABA?

We are at the hear