Customer Service Representative (CSR)

About Michael Bonsby HVAC, Plumbing & Electrical

Michael Bonsby HVAC, Plumbing & Electrical is an established company with over 20 years of experience providing top tier service to the Maryland, Virginia and Washington D.C. communities. 

About This Role

This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by providing the best Customer Service possible! This is a full-time role that will report into the Customer Account & Administrator Install Manager and be fully remote. 

What You’ll Do Here

• Customer Interaction & Service Scheduling – Answer incoming calls from customers to schedule service jobs, ensuring accurate and efficient booking of unassigned jobs.

• Customer Account Management – Set up new customer accounts and locations, verify and update existing account details, including mailing and service addresses, contact information, and payment terms.

• Policy & Payment Compliance – Ensure all accounts follow quoted policies, including proper documentation of terms, customer agreements, and secure handling of credit card information.

• Collaboration & Communication – Work closely with DSR to gather missing job details and coordinate with DST to address customer inquiries regarding scheduling.

• Administrative Support & Additional Duties – Perform other assigned tasks as needed, contributing to a seamless scheduling and customer service process.

We’d Love To Hear From You If You Have

• High school degree or equivalent
• Must have exceptional customer service skills
• Minimum two years Customer Service experience
• Aptitude in computer applications and networks
• Ability to type a minimum of 55 wpm
• Ability to perform and prioritize multiple tasks
• Detail oriented
• Tact and patience in dealing with various personalities and sensitive issues
• Must be able to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, integrity and dependability
• Must have excellent interpersonal relationship skills in working with all PSI employees, customers, property/project managers, and the public

Working Conditions/Physical Demands

• Remote position
• Must be willing to work during companies business hours, Monday - Friday, 8:00am to 5:00pm MST
• Equipment directly used: laptop, dialpad with headset 
• Monthly work from home adjustment

Benefits and Perks: 

Michael Bonsby HVAC, Plumbing & Electrical treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with: 

• Competitive Pay
• Benefits: We offer top-notch benefits!
  • Various medical, dental & vision plans, including 100% employer covered options for you and your family
  • 401(k) match up to 3.5%
  • 100% Company paid long & short-term disability and life insurance
  • Flexible spending accounts for health and dependent care
• Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth. 
• Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
• Company Branded Carhartt Uniforms
• Free Energy Drinks 

Michael Bonsby HVAC, Plumbing & Electrical is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.