Customer Success Manager

About the role

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Perplexity, and leading AI labs use Juicebox to power their hiring, alongside 3,000+ customers from early-stage startups to Fortune 500 companies.

We’ve crossed $10M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised $36M in funding, including a $30M Series A led by Sequoia Capital. Additional investors in Juicebox include Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.

Your work

• You will onboard new customers to Juicebox and ensure they succeed

• Build out our renewal processes

• Create guides on best practices and update our Knowledge Base (link)

• Resolve on-going customer issues, acting as true partner for them

• Collaborate with the Sales team to expand customer accounts

• Provide product feedback to our Engineering / Product team to continue to improve Juicebox

Requirements

• Deep understanding of recruiting processes and challenges

• Very organized, ability to manage a high number of ongoing customer threads

• Product-mindset

• Located in or willing to relocate to SF (in-person 5 days a week)

Nice to have

• Experience as a recruiter or sourcer

• Familiar with Product-Led-Growth

Compensation: $130-$180K base salary, based on experience. Commission on top for OTE of $140 - $220K. Generous benefits, including medical, dental, and vision. Lunch stipend.