Customer Service Coordinator 

 

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 

Answers inquiries from customers to provide follow-up for current or prospective customer orders.  Assisting Engineering and Sales to ensure that customer needs are met on a timely basis regarding customer requirements

 

Responsible for receiving, processing, and maintaining signed customer purchase orders from the Sales department, releasing, and forecasting.  These communications can be received via computer (EDI/SAP), fax, or e-mail. 

 

Maintaining SAP and customer modules/portals: Ford, GM, Stellantis, Tesla, and any Tier customers.

 

Works closely with production, shipping, material disposition (Raw material ordering), and scheduling to ensure that customer orders are processed promptly.

 

Review customer orders in SAP daily.  Reviewing customer changes and issues.

 

Willing to learn and adapt to our changing customer environment/systems.

 

Conduct a daily review of the customer systems and portals for Ford, GM, Stellantis, and Tesla. This should also include an assessment of the weekly customer delivery ratings.

Understand and negotiate customer expedited requests.

Additional Tasks

• Other customer‑service‑related duties as assigned to support operational continuity during the contract period.

 

Skills & Competencies

• Strong communication skills

• Professional presence

• Conflict resolution and problem‑solving ability

• Initiative and self‑management

• Basic commercial knowledge

• Understanding of customer requirements and standards

• MS Office proficiency

 

General Competencies

• Communication skills

• Customer orientation

• Hands‑on mentality

• Detail‑oriented & accurate

• Reliability