Engineering Lead, Customer Foundations

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Customer Foundations team's mission is to help Sellers grow their businesses by giving them the tools to know, support, engage, and acquire their customers. Our product suite includes Customer Directory - an omnichannel CRM platform that manages the buyer transactional data and provides search and recommendation abilities. You'll report to the GM of Upmarket Foundationsand work on full stack engineering to help build the next generation of Product & Platform solutions that help our Buyers to centrally manage their data with Square in a privacy centric way and Sellers to conveniently manage their business by using our network of Buyers to provide a remarkable and delightful experiences to their customers.

You Will:

• Develop solutions that allow merchants to better serve their customers
• Guide Technical vision and excellence for team with 25+ engineers and multiple partners
• Be a leader upleveling the technical and design understanding of the team
• Collaborate and provide guidance on multiple projects at any given time. Sample projects include designing enriching data, building relevant search and creating recommendation engines 
• Build customer data-powered APIs and services that strengthen Square’s broader platform and promote developer and merchant adoption
• Build mobile experiences for sellers on POS to enable personalized customer experience
• Build experience for buyers to control and manage their data 
• Participate in essential technical, design, and product discussions with cross-functional leaders

Qualifications

You will:

• inform the strategy for our Customer Foundations teams and guide long-term thinking and innovation in an ambiguous space, and promote your organization to support our business
• Work with Product and Design leaders and Partners to manage the balance of tech debt vs. strategic investment to achieve our goals over a multi-year roadmap
• Hire and develop your leaders and engineers, helping them grow and support the product and platform strategy
• Lead planning and resource allocation for the Developer platform engineering organization
• Develop efficient processes, ensuring the engineering team is operating with high velocity, ownership, and accountability
• Cultivate an inclusive team culture focused on ownership, integrity with and a customer focus
•  Report to GM of Upmarket Foundations

Technologies we use & teach:

• AWS
• Go, Java
• Ember
• RPC, REST APIs, Protobuf
• MySQL, Elasticsearch

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $269,600 - USD $329,500
Zone B: USD $269,600 - USD $329,500
Zone C: USD $269,600 - USD $329,500
Zone D: USD $269,600 - USD $329,500

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, inc