Customer Service Associate

Department: Ticket and Patron Services
Position: Customer Service Associate 
Reports To: Sales & Service Supervisor 
Classification: Seasonal, 20-40 hour a week. Local B-18 IATSE Union position. 
Schedule: 4,6, or 8-hour shifts including weekends and evenings. Possible extension of a variable, seasonal schedule.
Compensation: $26.27 hourly. 
Application Deadline: Open until filled 

POSITION SUMMARY

Join our team of ticketing professionals. We have our Seasonal Customer Service Associate position open with the possibility to extend employment and offer 20 – 40 hours per week. Under direct supervision, the Customer Service Associate assists patrons with ticket orders with speed and accuracy while delivering excellent customer service. This is an in-office position only.   

Essential Position Responsibilities:

• Handle incoming phone inquiries and process various ticket orders by phone accurately, quickly, and efficiently.
• Provide thoughtful, kind, dynamic customer service.
• Resolve patron requests or problems in accordance with current policies and procedure. 
• Stay well versed on the programs, current offers, and the experience of attending the ballet. 
• Perform other duties as required or assigned by supervisor.

Education and Experience:

• High School Diploma
• 1 year in box office processing, ticketing, or related field (preferred). 
• Knowledge of customer service principles. 

Professional/Technical Competencies:

• Performs efficient and accurate data entry. 
• Serves as an ardent and loyal advocate for San Francisco Ballet. 
• Provides exemplary customer service to both internal and external customers. 
• Demonstrates tact, diplomacy, and respect in all interactions with patrons and co-workers.
• Actively listens to ticket buyers' questions, concerns, and problems and provides appropriate information and solutions. 
• Demonstrates sound judgment, efficiency, and accuracy in a fast-paced environment. 
• Ensures SFB policies and procedures are understood. 
• Seeks assistance when appropriate
• Demonstrate comfort and fluency with ticketing CRM systems, specifically Tessitura. 

Physical Demands:

• Long periods of data entry while seated at a desk on the phone. 
• Ability to lift 40 pounds.

Special Equipment Used

• Tessitura software, 8x8, Teams, MS WORD, EXCEL

ORGANIZATIONAL PROFILE                                  

As America’s oldest professional ballet company and one of the three largest ballet companies in the United States, San Francisco Ballet has enjoyed a long and rich tradition of artistic “firsts” since its founding in 1933. It performed the first American productions of Swan Lake and Nutcracker, as well as the first production of Coppélia choreographed by an American choreographer. Guided in its early years by American dance pioneers and brothers Lew, Willam, and Harold Christensen, San Francisco Ballet currently presents more than 100 performances a year locally, nationally, and abroad. Under the direction of Helgi Tomasson, the Company achieved an international reputation as one of the preeminent ballet companies in the world.

APPLICATION PROCEDURE

Apply online at Job Opportunities. 

 NO CALLS, PLEASE

San Francisco Ballet Association is an Equal Opportunity Employer committed to employing a diverse staff.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance (FCO).