Customer Quality Engineer

About CPC:

Colder Products Company (CPC), a Dover company, is the world’s leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. Used in a broad range of industries and applications, the innovative coupling and connection technologies from CPC are advancing markets and improving the lives of people across the world. Founded in Minnesota in 1978, CPC is headquartered in Minneapolis-Saint Paul with operations in Germany and China, sales offices in 14 countries and more than 175 distributor partners around the globe. 

 

Job Summary: 

We are looking for a Quality Engineer to join our Quality team, based in Arden Hills, Minnesota. Reporting to the Quality Engineering Manager the Quality Engineer will be responsible for the support of all released product quality functions inclusive of ongoing continuous improvement, managing customer communication, supplier relations, manufacturing process improvements and resolving product non-conformances in manufacturing.  This position involves direct customer and supplier communication to resolve issues and complaints.  The Quality Engineer will manage applicable standard operating procedures associated with manufacturing processes, raw material components and released product quality, including authoring new and revised procedures.  This is a key, high-visibility role that will help support capacity, product, and process improvements within the business unit while also driving efficiencies in the Quality team and improve customer satisfaction with CPC’s products. 

Essential Job Responsibilities: 

• Leads and coordinates all internal and external quality related activities within assigned business unit and product lines. 

• Coordinate responses to product quality customer complaints: 

• Own assigned customer complaint cases 

• Determine appropriate action for customer complaint processing 

• Prioritize customer complaint cases and trends 

• Maintain all records and documentation of complaint investigations 

• Write complaint preliminary and final reports to be sent to the customer 

• Partner with sales/marketing team to resolve customer inquiries. 

• Work with customers and CPC cross functional teams to ensure system-wide response to customer needs. 

• Provide process verification of inspection procedures, resolve measurement discrepancies, and improve correlation in measurement method between suppliers and Receiving Inspection. 

• Collaborate with Tooling, Design, Engineering, Manufacturing, Product Management, and Supply Chain in planning and executing new and/or refurbished tools. 

• Authors and maintains quality policies for raw material components, manufacturing processes, and customer quality complaints  

• Ensures quality processes functions effectively and meet KPI goals. 

• Functional supervision of technicians for processing of non-conformances and customer complaints. 

• Active participant in Continuous Improvement and Lean projects. 

• Lead/Participate in audits including customer, supplier, and ISO certification audits. 

• Develops and improves inspection plans/methods for new or existing processes. 

• Support efforts to evaluate, manage and improve measured Quality performance throughout CPC. 

• Keeps current in the field with internal and external education and training. 

• Adheres to all safety regulations. 

• Demonstrates support of CPC core values. 

• Performs other job duties as assigned to meet business needs. 

 

Essential Supervisory Responsibilities:  

• None 
   

Required Job Qualifications: 

• Bachelor’s Degree in engineering or equivalent technical field. 

• Minimum  of 2 years’ full time work  experience in quality, defect/return investigations,  manufacturing or continuation engineering roles (1 year for master’s degree). 

• Understanding of up to date quality theories, methods and approaches, including ISO9001:2015 

• Ability to self-prioritize and multitask in support of engineering/manufacturing projects 

• Experience working with data and statistical analysis software. 

• Passion for improvement and drive for change to meet customer needs. 

• Experience with automation assembly processes. 

• Excellent communication skills. 

• Experience with problem solving tools. 

• Excel, Microsoft, statistical Software.