Customer Quality Engineer

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

The customer quality engineer role is responsible for the after sales activities, mainly related to warranty costs, policies, monitoring and cross functional projects for costs reduction and customer delight.

- Manage of field Q-topics

- Tracking of customer field warranty and external defect costs (EDC)

- Negotiation of warranty reimbursements

- Coordination of Q-Initiatives or task forces

- Continuous visit at customer sites, if applicable

- Tracking of cycle time warranties

- Tracking of Customer Satisfaction index

- Provide possible test procedures to get the failure data

- Analyses the data, initiate actions, and track progress for product improvements includes leading cross functional review team on the actions)

- Coordinate warranty policies across Sales, TSS and other functions

- Monitor payments and deliveries of analyzed parts to the customer

Qualifications

Required:

- Associate's degree in related field

- 2+ years of professional experience in quality management, engineering, service or production

- Experience in any Quality tool such as 8D’s, PDCA’s, Process Mapping, amongst others

- Strong analytical and problem-solving skills

- Great team player with the ability to work with minimal supervision

- Excellent customer focus

- Sharp attention to detail

- Excellent communication skills, both written and verbal

- Strong computer skills and knowledge of QA databases and applications

Preferred:

- Bachelors degree in technical related areas e.g. engineering, technician, or computer science

- Mechanical and/or electronic technical background

- Experience with customer warranty/services strongly preferred

- Working knowledge of products and services

- Experience in warranty related processes

Additional Information

Comprehensive Bosch Benefits:

• Medical (3 options, 2 of which have an HSA contribution from Bosch); Dental (2 options) & Vision (2 options); low premiums.
• Paid Time Off – starting at 22 days in a 12-month period (including vacation, holidays and floating holidays).   
• Option to purchase up to 40 hours of additional vacation.
• Annual bonus – pays up to 10% of annual pay based on company performance.
• Tuition Assistance – up to $8,500/year.
• 401K – Bosch matches 75% of the first 9% of your contribution.
• In addition to 401K, Bosch also contributes to a retirement plan – 100% company paid! Bosch makes automatic age-based contributions at a rate of 2.5%-6.5% of total compensation. 
• Life and Supplemental Life Insurance.
• Long and Short-Term Disability.
• Wellness Program – gym discounts, medical premium discounts and more.
• Associate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters and more.

By choice, we are committed to a diverse workforce-EOE/Protected Veteran/Disabled

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:

FIRST Robotics (For Inspiration and Recognition of Science and Technology)

AWIM (A World In Motion)

All your information will be kept confidential according to EEO guidelines.