Customer Experience Associate - Fixed term Contract

<h1><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">About us</span></h1> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.</span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.</span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.</span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.</span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><em>Build a newsworthy career at the FT.</em></span></p> <p><strong><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Our commitment to diversity, equity and inclusion</span></strong></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.</span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>The role&nbsp;</strong></span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">The Financial Times is a leading publisher read by 2 million people every day. The global Subscriber Engagement Team is a critical function within the Customer Experience &amp; Lifecycle Marketing team helping to deliver personalised, high-value experiences for trialists and subscribers, whilst ensuring the integration of customer insights across the department to support our continued transformation towards true customer-centricity. In this role you will talk directly to subscribers on a 1:1 level to deliver a personali