Customer Education Specialist

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

 

About the role:

This individual will assist in the coordination and operational support of educational programs and tools to support customer-facing Medical Education for BSC Coronary Therapies customers.

 

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

 

Your responsibilities will include:

• Coordinates the planning and delivery of Medical Education customer training or research programs including in-person, virtual, observation, live broadcast, local dinner programs. Includes communication with customers to coordinate logistics for their participation in the event (e.g., hotel, transportation, schedule). Includes management of all aspects of registration including invitations, travel, and hotel accommodations to ensure that logistics are effectively managed for all participants and faculty.
• Complete, track, and archive documentation for compliance (including all contract requests, service requests, event requests, HCP spend reporting), HCP payments, vendor payments, and internal requirements.
• Possesses technical aptitude and basic knowledge of BSC interventional cardiology products and systems.
• Acquires, maintains, and transports equipment used for hands-on customer training and education is present and functional at Med Ed programs as well as national symposia.
• Attends events to ensure that details associated with hands-on equipment, participants, lodging, faculty, and agendas are attended to and that problems are corrected.
• Works closely with Medical Education Strategists, Medical/Scientific Affairs to develop and execute programs and ensure compliance in all our training processes.

 

Required qualifications:

• Bachelor’s degree

• A minimum of 4 years of experience in event management and/or conducting training programs
• Strong project management and organization skills, including expense management and reporting
• Must be able to work autonomously on multiple projects at one time
• Strong communicator and collaborator
• Comfortable developing and maintaining relationships with physician customers and field reps
• Contribute to the development of new processes and adjust practices as needed to meet business or team needs
• Experience with training in the medical device industry or other highly regulated environments
• Technical aptitude and ability to think strategically with appetite for innovation and continuous learning
• Ability to travel 20%

 

Preferred qualifications:

• Knowledge of MS Office Suite, SalesForce.com, Concur, CVENT or similar event management software
• Knowledge of Interventional Cardiology products

 

 

 

 

Requisition ID: 610282

Minimum Salary: $63900 

Maximum Salary: $121400 

 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

 

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

 

Compensation for