Coordinator, Clinical Operations

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Operations Support Coordinator is responsible for the day-to-day coordination and management of operational activities to support the CorroHealth team. They will align with both internal and external customers on a daily basis in order to drive and support company objectives. This role is essential to ensure the consistent high standard of quality and service delivery of CorroHealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Location: Remote (Within US Only)

Required Schedule: Monday – Friday, You MUST be able to start between 6:30 & 7:30 AM EST with your shift then ending between 3:00 PM - 4:00 PM EST

Hourly Salary: $19.00 (firm)

JOB SUMMARY:

The Operations Support Coordinator is responsible for the day-to-day coordination and management of operational activities to support the CorroHealth team. They will align with both internal and external customers on a daily basis in order to drive and support company objectives. This role is essential to ensure the consistent high standard of quality and service delivery of CorroHealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Job Responsibilities:

• Interact with designated client contacts to align CorroHealth program with existing provider systems and processes.

• Coordinate projects as assigned to ensure completeness and timeliness of project delivery. 

• Comprehension and writing of business requirements for internal applications - while tracking of the project through training, deployment, and post-deployment support. 

• Maintenance of critical operational records in an accurate and detailed manner. 

• Act as a key liaison related to operational processes and objectives.

• Management of complex operations tasks as assigned.

• Manage and maintain excellent working relationships with internal/external customers via face to face, telephonic, and electronic interactions.

• Additional responsibilities that would correlate with the growth of the company. 

Required Experience/Skills:

• Must have previous customer service experience

• Must have administrative experience in a healthcare environment

• Must have an understanding of EOBs, Medical Records, HIPAA

• Must be proficient in basic computer skills and have experience using system including but not limited to Teams, Outlook, Word, Excel, Adobe

• Excellent computer skills, including typing, email

• Knowledge of EMR system functionality required

• Exceptional communication and time man